Alhamadanya | Alhamadanya Sweet UK | Mediterranean Sweet United Kindom | Arabic Sweets UK

Terms & Conditions

1. Introduction
1.1 This website is owned and operated by Al Hamadanya Limited. Our company
information is at the end of this document.
1.2 Please read these terms and conditions carefully. They replace any previous
versions. Please print or save these terms for future use as we cannot guarantee
that they will remain accessible on our website in future. They are available in
English only.
1.3 These terms and conditions are a contract between you and us covering use of our
website. The sale of goods via our website is subject to separate terms and
conditions.
1.4 Where we refer to "Consumer" below we mean an individual acting for purposes
which are wholly or mainly outside that person's trade, business, craft or profession.
2. Changing these terms and conditions
2.1 We may change these terms and conditions by posting the revised version on our
website at any time. Please check our website from time to time. You will be bound
by the new terms if you continue to use our website after the effective date shown.
3. Things you can't do on our site
3.1 You agree not to do any of the following in connection with our website:
 break the law or infringe anyone else's rights;
 send, store, display or link to unlawful, infringing or otherwise inappropriate
content;
 use our website to help you compete with us or to infringe our rights;
 disrupt our website, e.g., spam, viruses or phishing;
 interfere with or damage our website or gain unauthorised access to any
part of our system, data, passwords or otherwise;
 intercept or modify communications;
 impose an unreasonable load on our website;
 get around any security features including those designed to stop copying of
content; or
 attempt, encourage or assist any of the above.
4. Content on our site
4.1 We do not guarantee that any general guidance or similar information that we may
make available on our website is accurate or up to date or relevant to you. You rely
on it at your own risk.
4.2 We are allowed (without telling you) to reject, suspend, alter, remove or delete
content or to disclose to the police or other relevant authorities or to a complainant
any content or behaviour if it is the subject of complaint or where we have reason to
believe that it breaches our terms and conditions, or that such steps are necessary
to protect us or others, or that a criminal offence may have been committed, or
2
where required by law or where requested by the police or other appropriate
authorities, or if we consider that content does not meet our quality standards. If
so, you must not attempt to re-publish or re-send the relevant content.
5. Other peoples' services / advertising / websites
5.1 We may display other peoples' services, advertising and /or links to other websites.
We do not recommend or endorse, nor are we legally responsible for, any of these.
You use them at your own risk.
6. If you create an account on our site
6.1 If we permit you to create an account on our website, this is for your personal use
only. You must not allow anyone else to use your account. You agree to take
reasonable care to keep your login information confidential and to tell us
immediately of any apparent breach of security such as loss or misuse of a
password. You are responsible for other people who use your account or identity
(unless and to the extent that we are at fault).
6.2 We are entitled at any time for any reason and with or without notice to close your
account on our site.
7. Restrictions on our legal responsibility - very important
7.1 Nothing in this agreement in any way limits or excludes our liability for negligence
causing death or personal injury or for fraudulent misrepresentation or for anything
which may not legally be excluded or limited. In this section, any reference to us
includes our employees and agents, who have the right to enforce this agreement.
7.2 If you are a Consumer, we are not responsible for any loss or damage where:
 there is no breach of a legal duty owed to you by us;
 such loss or damage was not reasonably foreseeable (meaning it was not an
obvious consequence of our breach or not contemplated by you and us at
the time we entered into this contract);
 (and to the extent that) such loss or damage is your fault, for example by not
complying with this agreement; or
 such loss or damage relates to a business.
7.3 If you are a Consumer, you will be responsible to us for any reasonably foreseeable
loss or damage we suffer (including claims made by other people) resulting from your
breach of this agreement.
7.4 The following clauses apply only if you are a business:
 In no event (including our own negligence) will we be liable for any of the
following (even if we have been advised of the possibility of any such losses):
economic losses (including, without limit, loss of revenues, profits, contracts,
business or anticipated savings); or loss of goodwill or reputation; or special,
indirect or consequential losses; or damage to or loss of data.
 You will indemnify us against all claims and liabilities directly or indirectly
related to your use of the website and/or breach of this agreement.
 We shall have no liability of any kind for any losses or damage to the extent
that they result from your breach of this agreement.
3
 To the extent allowed by law, you and we exclude all terms, whether imposed
by statute or by law or otherwise, that are not expressly stated in this
agreement.
8. Intellectual property rights
8.1 The intellectual property rights in all material used on or in connection with our
website are owned by us or our suppliers, partners or other users. For your personal
and internal business use only, you may view such material on your device. You
must not otherwise use such material including copying, publishing, selling or
altering it or taking extracts from it without our specific prior written consent.
8.2 Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any
information on our website without our specific prior written consent.
9. If our website doesn't work properly
9.1 We do not guarantee that our website will be uninterrupted or error-free and we
are not responsible for any losses arising from such errors or interruptions. We are
entitled, without notice and without liability (a) to suspend the website for repair,
maintenance, improvement or other technical reason and (b) to make changes to
our website.
10. Things we can't control
10.1 We are not liable for failure to perform or delay in performing any obligation under
this agreement if the failure or delay is caused by any circumstances beyond our
reasonable control including third party telecommunication failures and
epidemics/pandemics.
11. Your personal information - see our privacy policy
11.1 You agree that we can deal with your personal information in accordance with our
Privacy Policy [PLEASE INSERT LINK] which may change from time to time.
12. English law and courts
12.1 These terms and conditions are covered by English law and any disputes will be
decided only by the courts of the United Kingdom. If you are a Consumer, you will
benefit from any mandatory provisions of the law of the country in which you are
resident. Nothing in these terms and conditions affects your rights as a Consumer to
rely on such mandatory provisions of local law.
13. General but important information
13.1 We may send all notices under this agreement by email to the most recent email
address you have given us. You can send notices to our email address shown below.
Headings used in this agreement are for information and not binding. If any part of
this agreement is ineffective or unenforceable for any reason, the rest of the
agreement will still apply. If either of us overlooks any breach of this agreement by
the other, it can still be actioned later. We may transfer this agreement to someone
else but this will not affect your rights or obligations. A person who is not a party to
this agreement can't enforce it unless the agreement says otherwise.
14. Complaints
14.1 If you have any complaints, please contact us via the contact details shown below.
4
15. Information about us
15.1 Company name: Al Hamadanya Limited
15.2 Trading name: "Alhamadanya"
15.3 Country of incorporation: England and Wales
15.4 Registered number: 13870269
15.5 Registered office and contact address: 15th Floor, Brunel House, Fitzalan Road,
Cardiff, Wales, CF24 0EB
15.6 Contact email address: info@alhamadanya.co.uk
15.7 Other contact information: See our website/contact page

TERMS AND CONDITIONS FOR SALE OF GOODS

Version number: V1
Effective date: 20th April 2024

1. Introduction
1.1 We are Al Hamadanya Limited. Our company information is at the end of this document.

1.2 These are our terms and conditions which apply when you buy any goods via this site. (Separate terms apply to general use of our site.) They're available in English only. We've tried to make them user-friendly but please note that the summaries/explanations for each section in capitals aren't a substitute for the rest of the text. Please read the entire document carefully and contact us if anything is unclear. Please save a copy as we don't file a copy specifically for the transaction with you.

1.3 Where we refer to "Consumer" below we mean an individual acting for purposes which are wholly or mainly outside that person's trade, business, craft or profession.

2. Who can buy on our site
THIS SECTION EXPLAINS CERTAIN RESTRICTIONS THAT MAY MEAN THAT YOU AREN'T ALLOWED TO MAKE A PURCHASE ON THIS SITE

2.1 You are not allowed to buy any goods via this site if your main purpose is to use them to infringe our intellectual property or other legal rights.

3. Changing these terms and conditions
THIS SECTIONS TELLS YOU TO WATCH OUT FOR CHANGES TO THESE TERMS IF YOU BUY AGAIN

3.1 We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

4. IMPORTANT WARNINGS
THIS SECTION CONTAINS CRUCIAL INFORMATION ABOUT OUR PRODUCTS THAT WE WANT TELL YOU ABOUT RIGHT AT THE START

4.1 You are responsible for carefully reading any ingredients listed on our website and/or on any packaging, labels and/or leaflets to avoid the risk of allergic or other adverse reactions.

4.2 You are also responsible for carefully following any preparation and/or storage instructions.

5. Giving us accurate information
THIS SECTION HIGHLIGHTS THE IMPORTANCE OF CHECKING THE INFORMATION YOU GIVE US

5.1 You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

6. How you enter a legal contract with us
THIS SECTION EXPLAINS HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US

6.1 When you place an order, you are making an offer to buy from us.

6.2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the "Pay Now" button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.

6.3 We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have been charged.

7. Paying us
THIS SECTION EXPLAINS YOUR PAYMENT OBLIGATIONS

7.1 Payment is in advance. Prices and payment methods are as explained on our site. The prices shown include any applicable VAT or other sales tax unless we say otherwise. We are entitled not to send you the goods until we have received full payment in cleared funds.

7.2 If we charge for delivery, these costs will be shown when you place your order and may depend on the delivery method chosen. NB Any delivery charges don't include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

7.3 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will cancel the order and provide a full refund of any payments already made.

7.4 You agree to contact us immediately with full details if you dispute any payment.

7.5 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our service. We aren't responsible for what they do or don't do.

8. Discount codes
THIS SECTION EXPLAINS HOW YOU ARE ALLOWED TO USE DISCOUNT CODES ON OUR SITE

8.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

9. Our right to end the contract
THIS SECTION EXPLAINS WHEN WE CAN DECIDE NOT TO SEND YOU THE GOODS

9.1 We are entitled to end this contract at any time including not sending you the goods if:
a) any amount due to us is unpaid (including unjustifiable chargeback);
b) you or anyone on your behalf acts inappropriately towards our staff; or
c) acting reasonably, we think that you have not complied with these terms or that it is necessary to protect you, us or others.

10. Delivery
THIS SECTION EXPLAINS OUR AND YOUR RESPONSIBILITIES IN CONNECTION WITH DELIVERY

10.1 Delivery is only to the countries we specify on our website and is otherwise subject to any geographical or other restrictions we have explained. We have the right to cancel any order for delivery to a location to which we don't deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

10.2 Unless we say otherwise, delivery timescales on our website are estimates only. We aren't responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven't given us adequate delivery instructions.

10.3 Delivery will be complete when we deliver to the address you give us when ordering. We may deliver different parts of your order on different dates.

10.4 If there is no answer, we may, but aren't obliged to, leave the goods at the doorstep, hall or reception as available, or with a neighbour.

10.5 If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If no one is available to accept delivery on a second occasion, we are allowed to cancel the contract, in which case we will refund the price paid but excluding the delivery charge.

10.6 If the goods can't be delivered because you haven't complied with this contract, you must pay us the amount of any resulting courier or warehouse fees that we incur. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed).

11. Small differences in the goods
THIS SECTION EXPLAINS THAT THE GOODS OR PACKAGING MAY (LEGITIMATELY) BE A LITTLE DIFFERENT TO WHAT YOU EXPECT

11.1 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site. You agree to check the product description for more details and to contact us for further information if anything is unclear.

12. Consumer legal right to cancel ("cooling off")
THIS SECTION AND THE ANNEX AT THE END EXPLAIN THE LEGAL RIGHTS THAT YOU MAY HAVE IF YOU WANT TO RETURN UNWANTED GOODS WITHIN 14 DAYS

12.1 If you are a Consumer, you may have the legal right to cancel this contract within 14 days of receiving the goods if you comply with the requirements explained in the Annex at the end of this document. This right is not affected by any separate returns policy on our website.

12.2 However, there is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly.

12.3 Also, you lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

13. Restrictions on our legal responsibility for goods - very important
THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, EG IF YOU BREAK THE CONTRACT

13.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

13.2 The following clauses apply only if you are a Consumer:
a) We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don't conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

b) We are not responsible for any loss or damage where:
• there is no breach of a legal duty owed to you by us;
• such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
• (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
• such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

c) You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

13.3 The following clauses apply only if you are not a Consumer:
a) Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.
b) In no event (including for our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
c) We shall have no liability of any kind for any losses or damage to the extent that they result from your breach of this agreement.
d) You will indemnify us against all claims and liabilities arising out of or in connection with your breach of this agreement (except insofar as we are at fault).
e) Subject to the other terms of this agreement, we warrant that the goods shall be of satisfactory quality.
f) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
g) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

14. Your personal information
THIS SECTION DIRECTS YOU TO OUR PRIVACY POLICY

14.1 You agree that we can deal with your personal information in accordance with our Privacy Policy [PLEASE INSERT LINK] which may change from time to time.

15. Things we can't control
THIS SECTION EXPLAINS THAT WE AREN'T RESPONSIBLE FOR "ACTS OF GOD"

15.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

16. Transferring this contract to someone else
THIS SECTION EXPLAINS HOW WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE

16.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

17. English law and courts
THIS SECTION EXPLAINS WHICH COUNTRY'S LAW APPLIES AND WHERE YOU/WE HAVE TO GO TO COURT IF THERE IS A DISPUTE

17.1 These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

18. General
THIS SECTION CONTAINS SOME FINAL GENERAL INFORMATION ABOUT HOW THIS CONTRACT WORKS

18.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can't enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.

19. Complaints
19.1 If you have any complaints, please contact us via the contact details shown below.

20. Information about us
20.1 Company name: Al Hamadanya Limited
20.2 Trading name: "Alhamadanya"
20.3 Country of incorporation: England and Wales
20.4 Registered number: 13870269
20.5 Registered office and contact address: Brunel House, Clockwise, Fitzalan Road, Cardiff, Wales, CF24 0EB
20.6 Contact email address: info@alhamadanya.co.uk
20.7 Other contact information: See our website/contact page


ANNEX

YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT ("COOLING OFF")

The following applies ONLY if you have the legal right to cancel this contract (as explained above):

Right to cancel
1. You have the right to cancel this contract within 14 days without giving any reason.

2. The cancellation period will end after 14 days from the day:
a) on which you, or someone you choose, receives the goods; OR
b) if multiple goods from one order are delivered separately: when you, or someone you choose, receives the last item.

3. To exercise the right to cancel, you must tell us, Al Hamadanya Limited, Brunel House, Clockwise, Fitzalan Road, Cardiff, Wales, CF24 0EB, email address above, of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail). You may use the model cancellation form below, but you don't have to.

4. To meet the cancellation deadline, you must send your communication telling us you want to cancel before the cancellation period ends.

Effects of cancellation
5. If you cancel this contract, we will refund all payments received from you, including delivery charges (except for the additional cost if you choose any delivery option apart from the cheapest).

6. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any reduced value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

7. We will make the refund without undue delay, and no later than:
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

8. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever we get first.

9. You must send back the goods or hand them over to us at our above contact address without undue delay and in any event not later than 14 days from the day you send us your cancellation of the contract. The deadline is met if you send back the goods before the 14 days has expired.

10. You must pay the direct cost of returning the goods.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel the contract:

— To Al Hamadanya Limited, Brunel House, Clockwise, Fitzalan Road, Cardiff, Wales, CF24 0EB, email address above:
— I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/ for the supply of the following service [*],
— Ordered on []/received on [],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date

[*] Delete as appropriate


PRIVACY AND COOKIES POLICY

1. Who are we?
1.1 We are Al Hamadanya Limited. For privacy queries, you can contact us at info@alhamadanya.co.uk. Other contact details are on our website.

2. What's the point of this policy?
2.1 It tells you what to expect when we collect personal information from users of our website. Please only use it if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?
3.1 Yes. We will take reasonable steps to give you notice of the new version.

4. What do we collect?
4.1 Information which you upload to our service or otherwise give us such as:
• your name and contact details;
• account information such as your username and password;
• details about your transactions on our service;
• information that you include in communications with us including surveys and feedback; and
• contact or other information which you give or allow us to use for newsletters or other marketing.

4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

4.3 The following information about you may be provided to us by other people:
• Limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing address.

5. What's our reason / legal basis for collecting the information?
5.1 Because it's necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact, transaction and profile information.

5.2 Because it's in our "legitimate interests", e.g., sending you marketing communications about our similar products/services, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details, automated usage data and to surveys and feedback.

5.3 Because you've specifically agreed on our service (e.g., by selecting a consent box). This applies to "special category data" (explained above) and it may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

6. How long do we keep personal information?
6.1 Until you delete it (which you can request by emailing us) or our contract with you has ended.

6.2 We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to six years).

6.3 We will keep your information that we use only for newsletters or other marketing until you tell us to stop sending you such messages.

6.4 We will generally keep automated browsing information for up to 26 months.

7. To whom do we send or make available your personal information?
7.1 To other people who supply us with services, e.g., delivering goods, website hosting and management, payment, email distribution, e-commerce, online advertising, analytics, social media etc.

7.2 To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.

7.3 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.4 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

8. Do we send your information outside the UK?
8.1 Your personal information (e.g., name, username, contact details, IP address, browsing information) is transferred to companies outside the UK (generally to the US) that provide us with hosting, e-commerce, analytics, distribution, social media and other services. Where this happens, we will ensure that there is a legal basis to do so, for example under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.

8.2 We may need to send your contact information to delivery companies in your country, including outside the UK, to enable us to perform the contract with you.

9. What rights do you have?
9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to "data portability" or to withdraw any consent you've given (e.g., marketing).

9.2 You may also have the right to object to use of your personal information in certain circumstances.

9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner's Office (ICO).

9.4 For more information about your rights, visit the ICO's website: www.ico.org.uk.

10. What about cookies?
10.1 We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary "session" cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site's functionality will be limited if you configure your browser to reject cookies.

10.2 We ourselves may place the following types of cookies:

Type of cookie Purpose
Preferences Store information about the preferences you've selected (e.g., favourites, currency, wish-lists) and personalise the site
Shopping cart Remember contents of your cart and related preferences
Affiliate Track whether you have visited us from websites affiliated with us so we can pay affiliates and assess the effectiveness of the affiliate links
Cookie notice Store your response to our cookie notice

10.3 Companies which provide us with a service also place cookies. Some of these cookies (e.g., from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you're visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):

• Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

• Google Analytics ("GA"). More information:
Google's overview of GA data practices and safeguarding
how to specifically opt out from GA cookies
- Google's use of its partners' data

• Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:

• Google (including Analytics Ad Features / AdSense / Doubleclick)
how Google uses cookies and other technologies in advertising including how to opt out of advertising cookies (this explains how ad personalisation works)
Google's use of its partners' data

• Facebook (including "Facebook Pixel")
Facebook's cookies policy (see especially under "Advertising, recommendations, insights and measurement") including how to control Facebook's use of cookies
Facebook's privacy policy

• Microsoft's Bing
- Microsoft's privacy policy including how to control Microsoft's use of cookies

Note that there are various places where you can go to opt out of many companies' advertising cookies in one go including some or all of the above:
www.networkadvertising.org/choices
http://www.youronlinechoices.com/
- http://optout.aboutads.info

• Social media cookies: These kinds of cookies are placed by social media companies when you use their features on another site, e.g., if you play embedded audio or video, click a Facebook "like" or send a tweet. These features may involve the relevant company using cookies to collect information relating to your visit to our website or your interaction with its services or otherwise. Here is some further information including how you can opt out where this is possible: Facebook, Twitter, Google Plus, LinkedIn, Pinterest, Instagram, YouTube

• Payment provider cookies: Our payment provider may place cookies if you use their payment services on our service:
Paypal's privacy policy
Stripe's privacy policy